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Shipping, Returns, Device Issues, & Refunds

Device Issues & Troubleshooting:

If you are having any issues with your device please contact support to help you troubleshoot your device/supplies. We consider ourselves device experts. You can reach us at either: or +1 (215) 398-1365.

If we determine the device is not working - due firmware/device itself - we can issue a replacement once you have returned your device. We will not issue a refund.

We'd love to support you in using and connecting your device.

Manufacturer and warranty information can be found in the device manual. 

Shipping Policies

Please select your shipping shipping preferences during checkout. Orders are shipped via USPS or UPS, tracking details are sent via email.

For shipping questions and issues, please contact

Return Policies & Device Issues

At this time, returns are only accepted if all of these conditions are met:

  • The device / box has been unopened.
  • The purchase was within the last 30 Days 
  • The Purchaser submits a requests for return via email to
  • The purchaser sends the purchase back to "The Digital Health Store" with a "The Digital Health Store" return label. 
  • Once the purchase has been returned
    • We will verify the above conditions have been met. If they have not, you will not receive a refund and the item will be disposed of or returned at your own cost.


Last Updated: 10/31/23