Device Issues & Troubleshooting:
If you are having any issues with your device please contact support to help you troubleshoot your device/supplies. We consider ourselves device experts. You can reach us at either: support@thedigitalhealthstore.com or +1 (215) 398-1365.
If we determine the device is not working - due firmware/device itself - we can issue a replacement once you have returned your device. We will not issue a refund.
We'd love to support you in using and connecting your device.
Manufacturer and warranty information can be found in the device manual.
Shipping Policies
We ship orders using major carriers, including USPS and UPS. You can select your preferred shipping method at checkout, when available.
Most orders are processed within 1 business day, though this may vary during peak periods, promotional events, or if an item is on backorder. Once your order ships, tracking information will be sent to your email.
Shipping Rates
Shipping options and costs are provided at checkout. Rates are calculated based on your location, order weight, and selected delivery method.
International Shipping
We offer international shipping to select countries. Depending on the destination, import duties, taxes, and customs fees may be collected either at checkout or by your local customs office upon delivery.
When these fees are calculated at checkout, they will be included in your total. If they are not provided at checkout, the customer is responsible for paying any duties or taxes required by their country at the time of delivery.
Please note that international delivery times can vary due to customs processing and carrier operations in your region.
For any shipping-related questions, contact us at support@thedigitalhealthstore.com.
Return Policies & Device Issues
We limit returns to most unopened and unused items within 30 days of purchase. Only products that remain in their original packaging and condition may be considered for return approval.
Certain items are final sale and cannot be returned under any circumstances — including (but not limited to) test kits, diagnostic supplies, and other products with expiration dates. These restrictions exist due to health, safety, and shelf-life requirements.
Domestic Returns (U.S.)
Customers are responsible for return shipping costs.
To begin a return, visit our Self-Serve Return Portal.
If a returned item is found to be opened, used, or otherwise ineligible for a refund, we will contact you with the option to have the item shipped back at your expense or disposed of.
We do not accept returns beyond 30 days or for used/opened items due to health and safety concerns.
International Returns
International customers are responsible for all return shipping fees, including any duties, taxes, or customs charges. We are not responsible for covering or reimbursing these costs.
Please email support@thedigitalhealthstore.com prior to sending any international returns to confirm eligibility and receive return instructions.
Once a return is received and approved, a refund will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.
If you have any questions or need help with a return, reach out to us at support@thedigitalhealthstore.com.
Last Updated: 7/23/2025