Device Issues & Troubleshooting:
If you are experiencing any issues with your device, we’re here to help. For immediate assistance, you can contact our AI support agent, TaylorAI, which is trained to assist with most of our devices and troubleshoot common issues, at +1 (484) 978-4440.
If you need additional support, you can also reach our Customer Support team at support@thedigitalhealthstore.com or +1 (215) 398-1365.
If we determine that your device is not functioning properly due to a firmware issue or device defect, we may issue a replacement once the original device has been returned. We do not issue refunds for defective devices.
We do not provide warranties directly. However, some devices may include a manufacturer warranty—please refer to your device manual or manufacturer for more information.
Shipping Policies
We ship orders using major carriers, including USPS and UPS. Available shipping options can be selected at checkout.
Most orders are processed within 1 business day. Processing times may be longer during peak periods, promotions, or if an item is on backorder.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
Shipping Rates
Shipping options and rates are calculated at checkout based on your location, order weight, and selected delivery method.
International Shipping
We offer international shipping to most countries. Shipping options and estimated duties and taxes (when available) are calculated at checkout.
Depending on your location, import duties, taxes, and customs fees may be collected either at checkout or by your local customs office upon delivery.
In some cases, additional shipping or customs-related fees may apply after your order is placed due to carrier or destination requirements. If this occurs, you will be contacted prior to shipment to confirm and complete payment.
All duties, taxes, customs fees, and any additional international shipping charges are the responsibility of the customer.
If an order is refused or denied by your country’s customs authorities and returned to us, a refund will be issued for the product. Please note that all shipping and related fees are non-refundable.
Please note that international delivery times may vary due to customs processing and local carrier operations.
For any questions, contact us at support@thedigitalhealthstore.com
Returns & Refunds
We accept returns on most unopened and unused items within 30 days of purchase. To be eligible, items must be in their original packaging and in resalable condition.
Certain items are final sale and cannot be returned under any circumstances, including (but not limited to) test kits, diagnostic supplies, and products with expiration dates. These restrictions are in place due to health, safety, and shelf-life requirements.
Domestic Returns (U.S.)
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
To begin a return, visit our Self-Serve Return Portal.
Approved returns may be subject to a restocking fee of up to 10%, particularly for returns due to change of mind or non-defective items.
If a returned item is found to be opened, used, or otherwise ineligible for a refund, we will contact you with the option to have the item shipped back at your expense or disposed of.
We do not accept returns beyond 30 days or for opened/used items due to health and safety concerns.
International Returns
International customers are responsible for all return shipping fees, including any duties, taxes, or customs charges. Original shipping costs are non-refundable.
Please email support@thedigitalhealthstore.com prior to returning any international orders to confirm eligibility and receive instructions.
Once a return is received and approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions, please contact us at support@thedigitalhealthstore.com.