Frequently Asked Questions
Connection Issues
I am getting a data transmission error or server connection error.
I am getting a data transmission error or server connection error.
Remove the batteries and move to another area, preferably closer to a window or where the cellular reception is strong, and try again. If the issue persists, contact customer support at support@thedigitalhealthstore.com
I have cellular coverage issues or a cellular connection error.
I have cellular coverage issues or a cellular connection error.
Move to another area, preferably closer to a window, and try again. Use the device at a location where you get a strong cellular signal with your mobile phone. If the issue persists, contact customer support at support@thedigitalhealthstore.com
Hadware Issues
My device is not turning on.
My device is not turning on.
Remove the batteries from the bottom compartment and replace them after 30-60 seconds.
My cuff is not inflating.
My cuff is not inflating.
Assure the hose is tightly connected to the device and the cuff by pushing the hose into the connectors.