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Shipping, Returns, Device Issues, & Refunds

Device Issues & Troubleshooting:

If you are having any issues with your device please contact support to help you troubleshoot your device/supplies. We consider ourselves device experts. You can reach us at either: support@thedigitalhealthstore.com or +1 (215) 398-1365.

If we determine the device is not working - due firmware/device itself - we can issue a replacement once you have returned your device. We will not issue a refund.

We'd love to support you in using and connecting your device.

Manufacturer and warranty information can be found in the device manual. 

Shipping Policies

Please select your shipping shipping preferences during checkout. Orders are shipped via USPS or UPS, tracking details are sent via email.

For shipping questions and issues, please contact support@thedigitalhealthstore.com 

Return Policies & Device Issues

We accept unopened returns within 30 days of purchase, but the customer must cover the shipping expenses.

If you want to conduct a return for an unopened device purchased within the last 30 days, please email us at support@thedigitalhealthstore.com for our return information.

Please note that if we determine the product is non-refundable, we will either dispose of it or send it back to the sender at the customer's expense.

Should you have any questions please reach out to support@thedigitalhealthstore.com in advance



Last Updated: 12/13/2023