Refund policy

Return Policies & Device Issues

We accept returns on most unopened and unused items within 30 days of purchase. To be eligible for a return, the product must be in its original packaging and condition.

Some items are final sale and not eligible for return, including but not limited to test kits, diagnostic supplies, and other items with expiration dates. These are excluded due to health, safety, and shelf-life concerns.

Domestic Returns (U.S.)

Customers are responsible for return shipping costs.
To begin a return, visit our Self-Serve Return Portal.

If a returned item is found to be opened, used, or otherwise ineligible for a refund, we will contact you with the option to have the item shipped back at your expense or disposed of.

We do not accept returns beyond 30 days or for used/opened items due to health and safety concerns.

International Returns

International customers are responsible for all return shipping fees, including any duties, taxes, or customs charges. We are not responsible for covering or reimbursing these costs.

Please email support@thedigitalhealthstore.com prior to sending any international returns to confirm eligibility and receive return instructions.

Once a return is received and approved, a refund will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

If you have any questions or need help with a return, reach out to us at support@thedigitalhealthstore.com.